{"id":2778,"date":"2026-01-21T06:54:07","date_gmt":"2026-01-21T05:54:07","guid":{"rendered":"https:\/\/tryghedsappen.dk\/terms-and-conditions\/"},"modified":"2026-03-18T08:50:31","modified_gmt":"2026-03-18T07:50:31","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tryghedsappen.dk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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for use of the FeelingSafe (Tryghedsappen) mobile application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Service Provider<\/b><\/p>

The FeelingSafe App is provided by:

Tryghedsappen ApS\u00a0 <\/span>
CVR: 45 73 31 22\u00a0 <\/span>
Suomisvej 4\u00a0 <\/span>
1927 Frederiksberg C\u00a0 <\/span>
Denmark

Support and general contact:
vilkaar@tryghedsappen.dk

These Terms and Conditions govern the use of the Tryghedsappen mobile application, associated services, and the website:
www.tryghedsappen.dk<\/p>

2. Description of the Service<\/b><\/p>

Tryghedsappen is a mobile application designed to allow users to quickly request assistance from a personal network.

The application includes an alarm button which a user may activate in situations where they need urgent assistance. When the alarm is activated, the application sends a notification to the user\u2019s registered network contacts.

The alarm notification may include:
\u2022 the user’s name
\u2022 the time of the alarm
\u2022 the user\u2019s geographic location
\u2022 other information related to the alarm event

Network contacts consist of individuals selected by the user, such as family members, friends, neighbours or other trusted persons.<\/p>

3. Nature and Limitations of the Service<\/b><\/p>

Tryghedsappen is a digital communication tool designed to facilitate contact between a user and their selected personal network.

The service is not:
\u2022 a public emergency service
\u2022 a rescue service
\u2022 a medical service
\u2022 a healthcare solution

The application does not replace public emergency services such as:
\u2022 national emergency numbers (e.g. 112)
\u2022 ambulance services
\u2022 police services
\u2022 fire services

In life\u2011threatening or medical emergencies, users must always contact the appropriate public emergency services immediately.<\/p>

4. Emergency Services Disclaimer<\/b><\/p>

The service is provided to assist communication between private individuals and must not be considered an emergency response system.

Activation of an alarm through the application does not automatically notify emergency authorities.<\/p>

5. User Responsibilities<\/b><\/p>

The user is responsible for the correct setup and use of the application.

This includes, but is not limited to:
\u2022 registering appropriate network contacts
\u2022 ensuring that those contacts have agreed to receive alarms
\u2022 ensuring the mobile device is adequately charged
\u2022 maintaining an active internet connection or mobile network
\u2022 enabling location services where location sharing is desired<\/p>

6. Network Contacts<\/b><\/p>

Network contacts are selected and managed solely by the user.

Network contacts are private individuals and are not professional emergency responders.

The service provider has no control over whether network contacts respond to alerts and cannot be held responsible for a lack of response.<\/p>

7. Technology Dependencies<\/b><\/p>

The functionality of the application depends on technological systems that are outside the control of the service provider.

This includes, but is not limited to:
\u2022 the user\u2019s mobile device hardware
\u2022 the mobile device operating system
\u2022 Apple iOS and Google Android platforms
\u2022 mobile networks and internet connectivity
\u2022 third\u2011party services such as push notification systems

Failures or interruptions in these systems may affect the functionality of the application.<\/p>

8. Third<\/b>\u2011<\/b><\/span>Party Services Disclaimer<\/b><\/p>

The application may rely on or integrate with third\u2011party platforms or services including Apple App Store, Google Play, push notification providers, and network services.

The provider is not responsible for outages, failures, policy changes, or technical limitations originating from such third\u2011party services.<\/p>

9. Acceptable Use<\/b><\/p>

Users agree to use the application only for lawful purposes.

Users must not misuse the service, including but not limited to:
\u2022 sending false alarms intentionally
\u2022 harassing or misleading network contacts
\u2022 using the application for unlawful activity
\u2022 attempting to interfere with the operation or security of the service.<\/p>

10. Intellectual Property<\/b><\/p>

All intellectual property rights in the application, including software, design, trademarks, and content, belong to Tryghedsappen ApS or its licensors.

Users are granted a limited, non\u2011exclusive, non\u2011transferable licence to use the application for personal use in accordance with these Terms.<\/p>

11. Limitation of Liability<\/b><\/p>

To the fullest extent permitted by applicable law, the provider shall not be liable for:

\u2022 direct or indirect damages
\u2022 consequential losses
\u2022 personal injury
\u2022 economic loss

arising from the use or inability to use the application.

This includes circumstances involving:
\u2022 technical errors
\u2022 software faults
\u2022 network failures
\u2022 battery depletion
\u2022 failures of third\u2011party services
\u2022 lack of response from network contacts.<\/p>

12. Platform Compliance<\/b><\/p>

The application is designed to comply with applicable platform requirements including:

\u2022 Apple App Store Review Guidelines
\u2022 Google Play Developer Policies

Users must use the application in accordance with the terms and policies of these platforms.<\/p>

13. EU Digital Services Act Compliance<\/b><\/p>

The provider aims to comply with applicable provisions of the EU Digital Services Act (DSA).
Misuse of the service or illegal activities may be reported to the provider using the contact details provided in this document.<\/p>

14. Age Requirements<\/b><\/p>

The minimum age for use of the service is 13 years.

Where the service is used by elderly or vulnerable individuals, it is recommended that the application be configured with assistance from family members or caregivers.<\/p>

15. Data Protection<\/b><\/p>

Processing of personal data is described in a separate document:

Privacy Policy for the FeelingSafe app.<\/p>

16. Termination of Service<\/b><\/p>

The provider reserves the right to suspend or terminate access to the service where necessary, including in cases of misuse, violation of these Terms, or technical or operational requirements.

Users may discontinue use of the service at any time by removing the application from their device.<\/p>

17. Changes to the Terms<\/b><\/p>

The provider may update or modify these Terms from time to time.

The latest version will always be available via:
\u2022 the mobile application
\u2022 the website www.feelingsafe.uk<\/p>

18. Contact for Legal Notices<\/b><\/p>

Legal notices, compliance requests, or regulatory inquiries may be directed to:

terms@feelingsafe.uk<\/p>

19. Governing Law and Jurisdiction<\/b><\/p>

These Terms are governed by Danish law, subject to mandatory consumer protection provisions applicable in:

\u2022 the European Union
\u2022 the United Kingdom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms and conditions for use of the FeelingSafe (Tryghedsappen) mobile application 1. Service Provider The FeelingSafe App is provided by: Tryghedsappen ApS\u00a0 CVR: 45 73 31 22\u00a0 Suomisvej 4\u00a0 1927 Frederiksberg C\u00a0 Denmark Support and general contact:vilkaar@tryghedsappen.dk These Terms and Conditions govern the use of the Tryghedsappen mobile application, associated services, and the website:www.tryghedsappen.dk 2. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":4,"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":2816,"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions\/2816"}],"wp:attachment":[{"href":"https:\/\/tryghedsappen.dk\/en\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}